Tech Support (Frequently Asked Questions)
I cannot connect Airconet to my router
Please ensure the following:
-
Your phone is connected to 2.4GHz router when adding a device (5GHz cannot be used to add device) -
Device should be in good WiFi signal area with stable network -
Ensure the router has enough free available devices (some home routers are limited to maximum 10 devices)
-
Restart router (wait for it to connect to the internet) -
Ensure your phone is connected to the 2.4Ghz WiFi -
Restart device (plug out and in and wait for the blue light to blink) -
Press and hold the reset button on the back of the device for 5 seconds (after 10 seconds the blue light should blink fast) 
-
Try to add device again
-
Ensure to type the right router's password (case sensitive) -
In case of router with automatic 2.4GHz / 5GHz selection (with single SSID for both), connect your phone's WiFi from a distance of 5-8M away from the router (preferable in different room from the router) to ensure it is automatically connected to 2.4GHz -
In case router has firewall, please open in router's settings access to ports: 80, 443 and 6343 (TCP and UDP) -
Network with repeaters having the same SSID and Password cannot be used
Airconet cannot communicates with my air conditioner
Please follow these steps:
-
Restart the device -
Within 10 seconds (while the blue light is steady ON)press the power button on the AC remote control few times until the blue power off. See video:
I see yellow sign in App
This means Airconet is not communicating with the server. Please do the following:
-
Ensure router has internet -
Check the blue light on Airconet is Off. If it blinks over 1 minute, restart Airconet -
Ensure router has not over the allowable number of devices and restart router -
Pair the air conditioner again: -
Restart the device -
Within 10 seconds (while the blue light is steady ON) press the power button on the remote control. See video:
-
Why I get TH1 error?
TH1 means the room temperature is over the preset hazard temperature.
-
In App, go to 'Setup' page -
Select 'System Setup' -
Change the 'hazard room temperature' by sliding the numbers left/right
How to control the system from computer?
- Use Chrome browser on your computer
-
Open https://activate-ac.com -
Enter your username (email) and password as you set in App
-
Go to 'SETUP' -
Enter password (same as App) -
Go to 'System Setup' -
Select language
Can I connect few Airconets to the same App?
Yes, in App follow these steps:
-
Go to Setup page (press the 3 lines on the top left corner) -
Select 'Device Setup; -
Press the '+' on the top right corner -
Enter router's password -
Press Scan and wait -
Select device type -
Give it a name -
Press Save (blue light on the device should light) -
Press any button on the AC remote control until the blue light is off